ACL's commitment to customer support means you get a comprehensive, high-quality program that helps you accomplish more with greater ease. We deliver support services in multiple languages to customers around the world. We provide personal, technical advice through highly skilled Support Specialists at our Global Help Desk, exclusive access to a comprehensive online knowledge base, and peer-to-peer information exchange. Our Support Specialists can also assist you through WebEx allowing us to work more efficiently and effectively when supporting you on problem solving activities. We also understand that not all customers have the same support needs, so we offer two levels of support, Premium and Standard.

Our entire support culture is built around enabling your success. From the in-depth training our Support Specialists receive, to continuous surveys of customers, we are focused on getting it right the first time. In fact, 90% of support calls are resolved within one day with customers continuously reporting a solid satisfaction rate above 8.4 out of 10.

Premium Support
Our goal is your success in applying ACL software for exceptional results. With Premium Support, you are assured maximum coverage with one of the world's premier Support networks. You gain unlimited access to Support Specialists, online resources, training tools, and more. Whether you have a specific technical issue or wish to achieve a broader business goal - like automating scripts to streamline your audit reviews, or enhancing fraud detection within your organization - Premium Support provides the resources you need to implement best practices, save time, and drive performance.

Standard Support
Our commitment is to your success in using ACL technology. With Standard Support, you get the latest ACL software innovations and a portfolio of resources that can help you save time, meet challenges, and redefine performance.

For more information, download the Support Services information sheet. Supported users may also log into the Support Center.

Take your support to the next level—contact the sales office nearest you to purchase or upgrade to Premium Support.

Note: ACL Services and its representatives only support the most current major version (i.e. 9.x) and the immediately prior major version (i.e. 8.x) of each product. This policy applies to all language versions of ACL software products. In addition, ACL's Support Terms require that all software licenses in an organization be supported under the same support service package.