Training & Customer Enablement

Our teams have one goal: to help you achieve yours.

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You have big goals.

Huge, actually. We have the customer success services, expert content, training and technical support to help you achieve them. ACL’s customer enablement teams are here to empower your people, processes and methodologies with technology and best practices. To match strategic objectives with technical necessities. Mix in the best data analytics in the business, and you’re ready to smash those targets.
Whether you’re just starting out with ACL solutions or you’ve already logged a few laps, we’ll run beside you all the way. Need training? Choose classroom, onsite or online. Technical support, implementation or business consulting? Of course. Expert content? Our 25+ years experience is at your fingertips 24/7. Pick and choose like it’s your job. It’s definitely ours.


Choose your own enablement

Customer Success Services

Enabling your success is our core mission.

We aim to get you up and running fast, so you can meet your goals and get back to business. And like a proud coach, we want you to be self-sustaining. Our customer success team will get you rolling with best practices, take off the training wheels, and then get out of the way. ACL becomes your technology to use and develop.
Even if you have a jungle of tangled systems and data, rest assured we’ve seen it all—and we know what to do. We can help you pull data from even the creakiest legacy systems or revamp broken processes. Our team will dig out even the toughest data, get it all talking, and turn it into analytics that deliver exceptional value. Whether you’re just getting started or you have an advanced, tech-savvy team, ACL has the experience and expert content to guide you toward your goals.

Training & Certification

Learn ACL software and industry best practices, your way.

We can come to you, you can learn in class, or get online training any time of the day or night through your ACL Launchpad. And get certified when you’re ready to show the world that you got ACL game.

ACL Online Training

ACL Academy – Online Training

Learn on your schedule, at your own pace with ACL Academy. Take a full course or sample a short learning episode—all free with your ACL software subscription. Stretch your skills with real-life business scenarios and practice data, so you can follow along and learn by doing.

With ACL Academy, class is in session 24/7. Log in when you’re ready and enjoy the ever-expanding course list. It’s flexible, comprehensive, and school uniforms are always optional.

View Course Catalog Get Started

ACL Online Training

On-Site Training

For organizations looking for tailored instruction, ACL Certified Trainers can come to you to onboard your team. Our training team reaches out to you to understand your needs, coordinate the preparation of facilities, and delivers tailored learning experiences. Bring the classroom to you, working in your space with your data.

Course outlines

ACL 101 Foundations
ACL 201 Applications
ACL 303 Scripting
AX 199 Analytics Exchange Workshop

Get a quote for on-site training

ACL Classroom Onsite Training

Classroom training

Stretch your skills with live (and lively) ACL training. Led by ACL Certified trainers, classroom training is limited to 12 people, so you get personal attention and lots of time to ask questions. Learn from the pros and meet ACL users just like you. Share knowledge and best practices, and trade stories from the trenches with peers. You’ll be learning in a lab environment so you can get into training right away.

ACL is proud to partner with MIS Training Institute (MISTI) in delivering public classroom training in North America.

Find a class with MISTI

If you have any questions regarding training courses hosted by MISTI, please contact customerservice@misti.com.

Find a class near you in Asia

In another region? Click here to contact us to find a trainer in your area.

Get ACL ACDA Certification

ACDA certification

Prove your technical prowess and professional expertise with ACL certification. Not only will you snag a frame-worthy certificate, but earning the ACL™ Certified Data Analyst (ACDA) designation demonstrates your ability to integrate ACL data analysis techniques into business processes. It shows you have ACL superpowers—and a secret weapon to help your organization and your career thrive.

Are you ready to add ACDA after your name?

Learn More  Enroll

Support Center

When you have questions, we have answers.

Stuck on a real head-scratcher? Our support team won’t stop digging until they’ve untangled the issue. Our live, local experts have years of hands-on product experience and are here to help. Contact us 24/5 by chat, email or phone.
More of an independent type? Don’t have a stop-the-presses situation? Connect with ACL’s customer community. You’ll find helpful resources and super smart ACL whizzes all over the forum boards. Learn from your peers and expert users. Your team will think you’re a genius—and you’ll meet more smart friends.

Severity Ratings1

Severity Urgent High Medium Low
Response Time2 2 hours 4 hours 8 hours 12 hours

Coverage Hours

Chat Case Submission 24 hours a day, 5 days a week
3pm Pacific Time Sunday to 5pm Pacific Time Friday
Online Case Submission4 24×7
ACL Support Center5 24×7

 

1 Severity level definitions (the determination of actual severity level for any given request is at ACL’s sole discretion) Urgent Severity – Production issue rendering software completely inoperable – Error affecting all users – Loss of Data. High Severity – Major functionality impacted – Major performance degradation in non-urgent process. Medium Severity – Partial Non-Urgent functionality impacted – Minor performance degradation – Affecting limited users Low Severity – General “How to” questions – Documentation – System configuration. 2 Response time means ACL will respond to you within the stated time. It does not mean ACL will resolve the issue within this time. 4 Online – Response time will be based on Chat Case submission hours (i.e. 25 x 5, 3pm Pacific Time Sunday to 5pm Pacific Time Friday). Online Case Submissions may be made 24 x 7, but ACL does not respond 24 x 7). 5 Response times do not apply to Support Center.

If you believe you have encountered a security issue, availability or other type of incident on ACL GRC, please contact us as soon as possible. We investigate all reports and strive to fix confirmed issues promptly. support@acl.com

Version Support Policy: ACL and its representatives support the current production version of ACL’s cloud-hosted ACL GRC product. ACL and its representatives support the most current major version of ACL’s on-premise Software and the immediately prior major version, however ACL may vary this policy on providing notice to you. This policy applies to all language versions of ACL software products. To ensure uninterrupted access to Support, customers must renew their subscriptions for ACL GRC and/or ACL’s on premises software products prior to the end of their current subscription term.

ACL does not provide activation keys for (i) unsupported versions of ACL’s on-premise products, or (ii) unsupported customers. ACL will assist you to upgrade to ACL’s current major version of Software, which will include Support in accordance with ACL’s Version Support Policy.

Visit our Support Center Support Services Data Sheet

Get in touch

Reach out and we’ll reach back... to answer any questions you may have